Terms & Conditions


Seller for Chat Teddy is Hitech & Development Wireless AB, corporate 5567846521
Your privacy as a consumer are regulated by the Consumer Protection and Distance Selling Act.
We do not sell to people under 18, if you are under 18 years, we have written parental consent.

Prices and Payment

Each be provided with the price including VAT. In the basket you can see the total price including all fees, VAT, delivery and payment.
Payment terms are specified in the basket depend on the chosen method of payment.
Shipping terms are specified in the basket depend on the selected shipping method.

Return Policy

Your withdrawal (withdrawal period) is valid for 14 days from the receipt of the goods from the carrier. In your notice to us, through our email order@chatteddy.se must be clear that you change your mind and intends to return the goods.

When you exercise the right of withdrawal:

You are required to keep the product in as good condition as when you received it. You may not use it, but of course, carefully examine it. If the goods are damaged or lost because you are careless, you lose the right of withdrawal.
Contact us through our email order@chatteddy.se to get a return number before returning your item, we can not accept returns without a return number and other necessary information. In this connection, the address to which the goods are sent.
The goods must be in their original packaging and be in new condition for withdrawal shall be fully effective.
You shall bear the transport risk when the goods are sent back so it must be sent to secure the outer packaging and handling.

Warranties and Service

Need help with your product please contact our support, contact is via our website or Facebook page.
If the product has a manufacturing defect or was damaged in transit you have the opportunity to get a new product or your money back. In this case, we are of course the cost of return shipping and a new product. Report damage or defect immediately and indicate what is wrong to order@chatteddy.se where you will give your full name and order number, and if you want a new product or your money back.

Personal data

When you place your order with us you state your personal information such as name and address. In connection with your registration and ordering you agree that we store and use your information in our business to fulfill the agreement to you. You have under the Privacy Act the right to obtain the information we have stored about you. If it is incorrect, incomplete or irrelevant, you can request that information be corrected or deleted. Contact us know by e-mail.


This online shop uses cookies in accordance with the Electronic Communications Act, 25 July 2003. A cookie is a small text file stored on your computer and contains information to help the web shop to identify and track users. Cookies are available as session cookies and cookies that are stored permanently on your computer. During the time of your first visit to the online store, your browser assigned a session cookie that is unique and used to not confuse you as a user to other users. In order to use the online store you should allow cookies in your browser. This type of cookie is only used to provide visitors with a better experience and support and does not store any personal information about you. Cookies can be deleted. In this shop cookies are used for example to keep track of your shopping cart, your preferences and which pages you visited in order to give you a better customer experience and support.


The delivery time stated in the cart during each shipping method. If a product has different deadline is specified in the respective.

Unclaimed packages

Unclaimed goods are returned to us by the delivery point. For all packages are not cashed, we reserve the right to charge you the cost of return shipping, handling fee and handling fee.


Returns are at your own expense unless the return is made in a complaint. Returns must be sent by mail or packages, not COD. For exchanges, we will pay the new shipment from us to you.

Repayment Obligation:

We will, if you use your right, pay back what you paid for the item immediately or within 30 days from the date we received the goods. You will have to pay the return costs when sending goods back. We always pay back the cost of returning the so-called substitute goods.
If you want a refund write the account and other necessary information required for safe repayment.

Force Majeure

Events beyond our control such as war, natural disasters, official measures, industrial action in the labor market, absent or delayed deliveries from subcontractors, costly event, or the like that can not be predicted dissolves all agreements if we can not with reasonable measures to fulfill them.


For disputes and complaints that can not be settled amicably between the parties refer to the Consumer Complaints Board, whose recommendation we will follow.
See also the EU’s common ADR’s http://ec.europa.eu/odr.